Shipping Policy

Thank you for choosing GIOVANNI VILLAGE – A VENTURE OF SUDESH THE VILLAGE RESORT! We aim to provide you with a seamless and satisfying shopping experience, including efficient and reliable shipping services. Please review our shipping policy outlined below:

1. Processing Time:
   • Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly extended.
2. Shipping Methods:
   • We offer several shipping options to accommodate your needs:
     • Standard Shipping: Delivery within 5-7 business days.
     • Express Shipping: Expedited delivery within 2-3 business days.
     • International Shipping: Delivery times vary depending on the destination, typically within 7-14 business days.
3. Shipping Rates:
   • Shipping rates are calculated based on the weight of the package, destination, and selected shipping method. You will see the applicable shipping charges during the checkout process before finalizing your order.
4. Order Tracking:
   • Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package through our website or the carrier’s website.
5. Shipping Restrictions:
   • Some items may be subject to shipping restrictions based on local regulations or carrier policies. We will notify you if any restrictions apply to your order.
6. Delivery Issues:
   • While we strive to ensure timely delivery of all orders, unforeseen circumstances such as weather conditions, natural disasters, or logistical issues may cause delays. In the event of any delivery issues, please contact our customer service team, and we will assist you in resolving the matter promptly.
7. Incomplete or Incorrect Addresses:
   • It is the responsibility of the customer to provide accurate and complete shipping information during checkout. GIOVANNI VILLAGE – A VENTURE OF SUDESH THE VILLAGE RESORT is not liable for any delays or non-delivery caused by incomplete or incorrect addresses provided by the customer.
8. Shipping Insurance:
   • We offer shipping insurance options for an additional fee to provide added protection for your order against loss or damage during transit. Please inquire about insurance options during the checkout process if you are interested.
9. Returns and Exchanges:
   • Please refer to our Returns and Exchanges Policy for information regarding the process and conditions for returning or exchanging items purchased from GIOVANNI VILLAGE – A VENTURE OF SUDESH THE VILLAGE RESORT.
10. Contact Information:
    • If you have any questions or concerns regarding our shipping policy or need assistance with your order, please don’t hesitate to contact our customer service team. You can reach us via email at support@giovannivillage.com or by phone at 1-800-123-4567.

By placing an order with GIOVANNI VILLAGE – A VENTURE OF SUDESH THE VILLAGE RESORT, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your business and look forward to serving you!